Nassau County's regional Long-Term Care Ombudsman Coordinator is Mary Clare Campion, sponsored by Family and Children's Association, located at 377 Oak Street, Fifth Floor, Garden City, NY 11530, phone 516-466-9718. Like Suffolk's coordinator, this office is part of the statewide Long Term Care Ombudsman Program administered under the NY State Office for the Aging.
How this actually works
If a family in Nassau County has a concern about a parent's care in an assisted living residence, adult home, or nursing home, anything from a rights issue to a quality-of-care complaint, Mary Clare Campion's office at Family and Children's Association in Garden City is the designated independent advocate for the county. This is distinct from filing a formal complaint with NYSDOH's regional office, MARO-LI, or reporting suspected abuse to Adult Protective Services; the Ombudsman's role is resident advocacy and complaint resolution, often working informally with facility staff and administration on the resident's behalf before or alongside any formal regulatory complaint. Because the Ombudsman program is confidential and free, it's a lower-friction first call for a Nassau family who isn't yet sure whether a situation rises to the level of a state complaint or a protective services report.
Related questions
- Who is the Long-Term Care Ombudsman for Suffolk County, and what do they do?
- What's the statewide hotline if I don't know who my local Long-Term Care Ombudsman is?
- What kinds of problems should I bring to the Ombudsman versus reporting to Adult Protective Services?
- Is the Long-Term Care Ombudsman program free, and does it cost anything to file a complaint?
