New York's statewide Long Term Care Ombudsman hotline is 1-855-582-6769. It connects callers to the Office of the State Long Term Care Ombudsman, an independent office housed within the NY State Office for the Aging, which supervises Regional Ombudsman Coordinators, including Suffolk's and Nassau's, across the state.
How this actually works
Not every family knows in advance whether their situation falls under Nassau's or Suffolk's regional coordinator, especially if a parent is being moved between facilities or counties, or if the family itself doesn't yet know which agency to call. The statewide hotline is designed to be that single point of entry: calling 1-855-582-6769 connects you to the Office of the State Long Term Care Ombudsman, which can direct you to the correct regional coordinator, Elizabeth Maxim's office in Suffolk or Mary Clare Campion's office in Nassau, or answer general questions about resident rights and the complaint process in the meantime. This statewide office also supervises the whole network of Regional Ombudsman Coordinators, so it's a reliable fallback number to keep on hand even after you know which local office serves your county.
Related questions
- Who is the Long-Term Care Ombudsman for Suffolk County, and what do they do?
- Who is the Long-Term Care Ombudsman for Nassau County?
- What kinds of problems should I bring to the Ombudsman versus reporting to Adult Protective Services?
- Is the Long-Term Care Ombudsman program free, and does it cost anything to file a complaint?
