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Dad is being discharged in 72 hours

The fastest safe path when a hospital case manager gives you days, not weeks.

Quick answer

The fastest safe path when a hospital case manager gives you days, not weeks.

HomeBy SituationDad is being discharged in 72 hours

A case manager gave you a date. Everything below assumes you have days, not months, and that nobody has explained what your options actually are.

Short answer

The fastest safe path when a hospital case manager gives you days, not weeks.

What to do, in order

  1. Get the discharge plan in writing. Ask the case manager or social worker for it on paper.
  2. Confirm inpatient versus observation status. Ask directly, and ask in writing. Medicare's skilled nursing benefit requires a qualifying inpatient admission, and observation nights do not count no matter how many were spent in a hospital bed.
  3. Ask which facilities actually accepted the referral. Case managers send inquiries to many communities and hear back from few. The list of places that have said yes is the only list that matters today.
  4. Push on the discharge date. It is usually less fixed than it sounds, particularly when no safe plan exists yet.
  5. Verify the license before you sign. A few minutes on your state's licensed-facility search tool, even inside a 72-hour window.

Questions families ask

What's the statewide hotline if I don't know who my local Long-Term Care Ombudsman is?

New York's statewide Long Term Care Ombudsman hotline is 1-855-582-6769. It connects callers to the Office of the State Long Term Care Ombudsman, an independent office housed within the NY State Office for the Aging, which supervises Regional Ombudsman Coordinators, including Suffolk's and Nassau's, across the state.

What kinds of problems should I bring to the Ombudsman versus reporting to Adult Protective Services?

The Long-Term Care Ombudsman Program handles advocacy and complaint resolution for residents already living in a licensed facility, such as a nursing home, assisted living residence, adult home, or family-type home, addressing issues like care quality concerns, rights violations, or disputes with facility staff. Adult Protective Services (APS), by contrast, investigates suspected abuse, neglect, or exploitation of impaired adults living in the community, including those who depend on others for basic needs, and is administered through the county Department of Social Services rather than the Office for the Aging.

Is the Long-Term Care Ombudsman program free, and does it cost anything to file a complaint?

Yes. The Long-Term Care Ombudsman Program is a free, independent advocacy service - there is no cost to contact Suffolk's coordinator (631-470-6755), Nassau's coordinator (516-466-9718), or the statewide hotline (1-855-582-6769). The program is publicly funded and administratively housed within the NY State Office for the Aging specifically so it can operate independently of the facilities it may be investigating.

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